This cookie & privacy policy sets out how Owen Garages uses and protects any information that you give Owen Garages when you use this website.

Owen Garages is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Owen Garages may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2022.

What we collect:

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the website according to your interests.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Hello@KingSmartRepairs.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the below address:

Owen Garages, Market Place / Paddockhall Road, Haywards Heath, West Sussex, RH16 1DB, England.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.

We will promptly correct any information found to be incorrect.

1) Definitions
The “Company” means Owen Garages
The “Client” means the person, firm or company requesting a quotation or placing an order with the Company Herein referred to together as “The Parties”
“Works” means any Goods and/or services provided by the Company as ordered by the Client
“Goods” means any materials or products supplied by the Company in order to carry out the Works
“Site” refers to the agreed place at which the Works are to be carried out

2) Application
These terms and conditions apply to any Works and/or Goods supplied by the Company to the Client.

3) Formation of Contract
All Works sold by the Company to the Client are subject to the Company’s terms and conditions and these shall take precedence over any terms and conditions referred to on any Client documentation.

4) Quotations
The prices, quantities and lead-time stated in any quotation by the Company are given as a best commercial estimate based on the information available at the time of quotation, unless otherwise agreed between the Parties.
All quotations are valid for a period of 30 days from date of quotation unless otherwise stated.

5) Orders
Quotations will be deemed to have been accepted and orders firm when one or more of the below have been received by the Company:
- Signed and returned Company acceptance of Quotation form
- Client Purchase Order
- Written confirmation from the Client by way of Fax, Email or Post

6) Right to Sub Contract
The Company shall be entitled to sub-contract all or any part of the Works, unless otherwise agreed between The Parties.

7) Lead-Time
The Company shall make best endeavours to complete the Works within the quoted time. If this is not achievable, the Client will be informed as soon as is practically possible and a revised lead-time will be given.
7.1 Risk of Loss, Damage and Retention of Title
7.2 The risk of loss and damage to the Goods shall pass to the Client immediately upon delivery to the Client or location at which the Works are to be carried out.
7.3 The Company will take all reasonable steps to ensure the protection from loss, damage or destruction during Works carried out for the Client.
7.4 Whilst the Company carries out the Works, it may be necessary to leave tools or equipment on Site. In such instances the Client will be informed and should therefore ensure all equipment is covered under the relevant insurance held by the Client.
7.5 All Goods shall remain the property of the Company until full payment has been received, when full title will pass to the Client.

8) Payments
8.1 For Works carried out by the Company with a lead-time longer than 30days, the Company shall be entitled to issue interim invoices on a fortnightly basis unless otherwise agreed between The Parties. A final invoice shall be issued by the Company to the Client upon completion of the Works.
8.2 All invoices issued by the Company shall be paid by the Client within fourteen (14) days of the date of invoice for interim invoices and thirty (30) days of the date of invoice for final invoices.
8.3 If any amount of an invoice is disputed, the Client shall inform the Company of the grounds for dispute in writing within five (5) working days from date of invoice. During this period of resolution the Client shall pay to the Company the value of the invoice, less the disputed amount, in accordance with these payment terms. Upon settlement of the dispute, any outstanding sum shall be payable in accordance with these payment terms.
8.4 In the event of late payment, where the Client has not issued a dispute in accordance with Clause 9.3, the Company may charge interest on the amount outstanding at a rate of 3% above the Bank of England base rate for each full working day overdue, until the date of payment.

9) Cancellation
In the event the Client wishes to cancel an order, they must notify the Company within writing as soon as is practically possible. In such instances the Company is entitled to invoice the Client for any losses, including, but not limited to materials, labour, sub-contractor charges and expenses already incurred by the company.

10) Confidentiality
The Parties shall maintain strict confidence and shall not disclose to any third party any information or material relating to the other or the other’s business unless prior written agreement has been given.

11) Warranty
11.1 The Company warrants that it has the right to provide the Goods but otherwise the Goods are provided on an “as-is” basis without warranty of any kind, express or implied, oral or written including, without limitation, the implied conditions of merchantable quality, fitness for purpose and description, all of which are specifically and unreservedly excluded.
11.2 The Company warrants that the Goods will be supplied using reasonable care and skill. The Company does not warrant that the Goods supplied are error-free, accurate or complete.

12) Limitation of Liability
12.1 The Company shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the Goods, including but not limited to, any consequential loss (Including loss of profit and/or revenue) or damage arising from or in connection with the Works or Goods supplied. Any liability of the Company shall in any event be limited to the total price of the Works carried out.
12.2 Nothing herein shall limit The Parties liability for death or personal injury arising from the proven negligence by itself or its employees or agents.
12.3 The Client shall fully indemnify The Company against any liability to third parties arising out of the Client’s use of the Goods.

13) Force Majeure
The Company will not be liable to the Client for any loss or damage suffered by the Client as a direct result of the Company, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Acts of God, war, employee strikes, flood and fire.

14) Governing Law
These Terms of Trading shall be subject to and construed in accordance with the laws of England and the Parties hereby submit to the exclusive jurisdiction of the UK courts